Terms of Service
Last updated 28 September 2026. This document is a working draft and must be reviewed by counsel before launch.
1. The service
We provide independent, remote developer support for applications built on the Aware IM platform. We are not affiliated with Awaresoft Pty Ltd and cannot provide product licences, patches or access to platform source code.
2. Credits
One credit covers a standard ticket of up to approximately 90 minutes of expert effort. If a ticket needs more, we quote additional credits before using them; you may approve or decline. Purchased credits expire 12 months after purchase.
3. Service level
We commit to a substantive response within the SLA hours of your plan, measured in service hours on our published calendar. The clock pauses while a ticket is waiting for your input. The SLA is a response commitment, not a guarantee of resolution. If we miss it, the credits consumed by that ticket are returned to your wallet; this is your sole remedy for an SLA miss.
4. Your responsibilities
You must have the right to share the files you upload. Do not upload passwords, production credentials or personal data you are not permitted to share. Apply our recommendations in a test environment first and keep backups.
5. Liability
Our aggregate liability is limited to the fees you paid in the three months preceding the claim. We are not liable for indirect or consequential loss, including lost data or profits.
6. Governing law
These terms are governed by the laws of India, and the courts of the operator's registered city have exclusive jurisdiction.